Useful Information
Product News
An up-to-date record of product news and upcoming feature releases from August 2025.
Explore Product ReleasesACMA Compliance
If sending into Australia with a Sender ID you must comply with Australian Communications and Media Authority (ACMA) rules.
Learn about ACMA RequirementsBrowser Support Policy
We are committed to providing reliable and secure experiences for our customers by supporting modern browsers.
Read the Browser Support PolicyCarrier Retry Rates
Network carriers have their own SMS delivery retry policies; check 2Degrees, Optus, Spark/Skinny and One NZ here.
Read about Retry RatesCharacter Limits
Messages are charged on a per-unit basis, and character-set variations and concatenation can impact characters-per-unit.
Character and Concatenation InfoEncoding and Concatenation
Character sets used in an SMS impact the length of a message unit. Learn about this and concatenation.
Check Concatenation LimitsMessage Compliance and Regulatory Information
Outline of the best practices for sending SMS messages in New Zealand and Australia, highlighting regulatory requirements that vary by country.
Read about Message Compliance & RegulationsMobile Delivery Receipts
A delivery receipt (DLR) is a packet of information containing the most up-to-date delivery status of the message.
Learn about DLR StatusesMobile Information
Enter the world of mobile and SMS terminology with guides on Mobile 101, industry definitions, and a glossary of common terms.
Communications Industry InformationSender IDs
Available only in certain countries; a Sender ID replaces the ‘from’ number of an SMS with up to 11 characters of choice. Increase trust and brand recognition, and prevent replies.
Explore Sender ID Information