We’re excited to launch two significant enhancements to our enterprise messaging platform: the all-new Marketplace and a comprehensive navigation refresh. These updates represent our commitment to providing an intuitive, value-driven experience for our users.
Marketplace: Your Window to Complete CPaaS Solutions
The Marketplace is now live across all channels, offering a comprehensive view of our complete CPaaS ecosystem. Designed with user discovery in mind, the Marketplace provides:
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Solution Visibility: Explore our full range of enterprise messaging solutions while looking to solve an emerging communication problem or opportunity for your company
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Easy Procurement: Easily request and implement the solutions that best fit your business needs, with just the click of a button
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Product Roadmap Transparency: Gain visibility into our development pipeline and upcoming features
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Inform Product Development: Don’t see what you’re looking for? Send feedback to the team via Marketplace to contribute to the weighting and rating of upcoming projects
Intuitive Navigation Redesign
Alongside the Marketplace, we’ve reimagined the platform navigation experience:
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Optimised Menu Structure: A conscious reshuffle and renaming of platform areas based on extensive user research, to improve navigation
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Permission-Based Access Controls: Clear visual indicators for available features based on user permissions
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Enhanced Product Pages: Redesigned product information pages with updated benefits and use-cases
These improvements are the result of extensive user research, including multiple rounds of customer testing and feedback sessions with high-volume platform users.
Deployment Timeline
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June 2025: Marketplace released to all users
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August 2025: New navigation experience deployed to all customers, with helpful onboarding guidance to familiarise users with the changes
These enhancements represent our ongoing commitment to evolving our platform based on user needs and industry best practices. We’re confident these updates will significantly improve your experience with our enterprise messaging solutions.
For additional information or support regarding these new features, please contact your account manager or our customer success team.
