Service Uptime Policy
Service Uptime Policy
Modica’s (“our”) Service Uptime Policy provides you with a targeted minimum service uptime of 99.9% (45 minutes downtime in any month) based on a rolling 31 day measurement interval and excluding periods of Scheduled Downtime.
Scheduled Downtime is occasionally necessary to allow us to carry out work on the hosting infrastructure for such reasons as:
- Preventative maintenance
- Application of security patches
- Addition of capacity
Scheduled Downtime will normally be scheduled for periods of least impact to Clients and we will notify you of the planned downtime not less than 48 hours before the scheduled downtime is due to begin.
Limitations
Events outside our control are not covered by this Service Uptime Policy.
Such events include, but are not limited to:
- Failure of our upstream providers’ networks;
- Failure of DNS not on our nameservers or outside of the control of our staff;
- Failure of user-authored or modified
- Force Majeure.
